• Improve Patient Experience Across the Care Continuum

  • Real Results, Real Fast. Improve Patient Satisfaction Scores in 60 Days.

  • Comprehensive, Flexible, and Personalized Learning for Today’s Busy Healthcare Employee

EVERYONE is responsible for the patient’s experience and XLD makes it possible to reach them all in just 60 days!
HCAHPS - Hospital Consumer Assessment of Healthcare Providers and Systems

Our suite of HCAHPS courseware is designed for busy hospital environments. It incorporates real life scenarios and is offered for all roles that interact with the patient:

 
  • HCAHPS for Nurses
  • HCAHPS for Ancillary
  • HCAHPS for Environmental
  • HCAHPS for Physicians
  • HCAHPS for Administrators

  • INTRODUCING HCAHPS TO HOSPITALS VIDEO

    CGCAHPS - Clinician & Group Consumer Assessment of Healthcare Providers and Systems

    Multiple versions of the CAHPS Clinician & Group Survey are available to meet users' needs: (a) 12-Month Survey, (b)Expanded 12-Month Survey with Patient-Centered Medical Home (PCMH), and (c) Visit Survey.

    Our suite of GCAHPS courseware is ideal for distributed physician office environments. Delivered by mobile devices in 5 to 15 minute modules, it incorporates real life scenarios and is offered for all roles that interact with the patient:

     
  • CGCAHPS for Physicans
  • CGCAHPS for PA/Nurse Practitioner
  • CGCAHPS for Licensed Practical Nurse
  • CGCAHPS for Medical Assistant
  • CGCAHPS for Patient Information Coordinator
  • CGCAHPS for Office Staff
  • EDCAHPS - Emergency Department Consumer Assessment of Healthcare Providers and Systems

    The emergency department (ED) is a pivotal arena for the provision of acute care services, handling 28 percent of all acute care visits in the U.S. Recognizing the importance of EDs bridging the world of outpatient and inpatient care, the CMS ED Patient Experiences with Care Survey will collect information about patients’ experiences of care in EDs. This survey will provide patient experience data that enables comparison of EDs across the nation and promotes effective communication and coordination.

    The EDCAHPS EDPEC survey is currently under development and XLD plans to release our EDCAHPS courseware shortly after CMS approval.

    Contact us today for more information or to request a demo.