• Do you know WHO in your organization is affecting your CAHPS scores and WHY?

  • XLD's competency-based diagnostics system identifies patient experience knowledge and skills of each employee in your organization.

  • Our system delivers targeted, role-based training to meet each employee's needs.

We can tell you WHO is affecting your CAHPS scores and WHY!

 

Outsourcing Providers
Value for Employees
  • Single source consistent messaging to entire staff across all shifts
  • Diagnostics system identifies CAHPS-related knowledge and skills of each employee
  • Modular format allows supervisors to provide targeted training to individuals

  • Value for Your Business
  • Insurance policy against soft dollars at risk under Value Based Purchasing
  • Distinctive capability used to promote marketing and sales efforts
  • Possible white label revenue source to contracted hospitals
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    Hospitals and Outpatient Clinics
  • Diagnostics system identifies CAHPS-related knowledge and skills of each employee
  • Role-based approach tailors curriculum to job categories
  • Modular format allows supervisors to provide targeted training to individuals
  • Accelerated learning based on pre-assessment knowledge leads to reduced training time
  • Engaging, immersive, scenario-based content enhances the learning process
  • Augments in-house patient experience programs


  •  xcel–HCAHPS and xcel–CGCAHPS are approved for Continuing Medical Education (CME) credit.