Accelerated Learning

xcel–HCAHPS and xcel–CGCAHPS are innovative accelerated educational programs designed to improve the patient experience in hospitals and outpatient office environments. Our diagnostics system and tool kits allow leaders to identify skill and knowledge gaps at the individual level and rapidly deploy individualized training via the web or mobile-enabled devices to enhance their patient satisfaction improvement plans. Every team member has the power to make or break a patient’s experience, but not every team member needs the same amount of training. We work with your leadership team to map roles to learning paths based on your organization’s unique needs, giving you control over the depth of information each role receives for each topic:

 
  • Competency-driven pre-assessments evaluate a learner’s current level of knowledge and allow learners to “test out” of content
  • Post-assessments allow users to immediately apply learning to realistic situations ensuring that skills-transfer is immediate
  • Pre- and post-assessments identify high and low performers giving leaders the ability to deploy improvement resources in a targeted manner
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     xcel–HCAHPS and xcel–CGCAHPS are approved for Continuing Education Units (CEU) credit and Continuing Medical Education (CME) credit.


    Accelerated Learning Experience

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    HCAHPS - Hospital Consumer Assessment of Healthcare Providers and Systems

    Our suite of HCAHPS courseware is designed for busy hospital environments. It incorporates real life scenarios and is offered for all roles involved in patient interaction:

     
  • HCAHPS for Nurses
  • HCAHPS for Certified Nurse Assistants/Patient Care Assistants
  • HCAHPS for Administrators
  • HCAHPS for Ancillary Staff (lab, radiology, etc.)
  • HCAHPS for Dietary Services
  • HCAHPS for Environmental Services
  • HCAHPS for Maintenance
  • HCAHPS for Physicians
  • HCAHPS for Therapists
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      Click on the button below to access the Intro to HCAHPS Course
     
    CG-CAHPS - Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey

    Our suite of CG-CAHPS courseware is ideal for educating your network of physician offices. The content, which incorporates real life scenarios, can be delivered by mobile devices in 5-10 minute modules and is offered for all roles involved in patient interaction:

     
  • CG-CAHPS for Physicians/Nurse Practitioners/Physician
  • CG-CAHPS for Nurses
  • CG-CAHPS for Licensed Practical Nurse
  • CG-CAHPS for Medical Assistants
  • CG-CAHPS for Office Staff
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      Click on the button below to access the Intro to CG-CAHPS Course
     

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    Screen Samples

         
                                      Dashboard                                                                   Pre Assessment - Completed                                                   Customized Learning Path
     
          
                                     Sample Video                                                             Full Screen Video with Captioning                                                  Knowledge Checks

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    Diagnostics System and Tool Kits

    xcel–HCAHPS and xcel–CGCAHPS feature a robust reporting capability that serves as a diagnostic tool for your organization by highlighting performance at the organization, group and individual levels:
         
                  Pre and Post Assessment Scores                                                        Course Failures                                                      Knowledge, Skill, Ability Failures

         
                   Low Performers - Grouped by KSA                                              Organizational Dashboard                                                    Acceleration Report

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    Patient Experience Coaching, Status Reviews, and Sustainment

     
  • Innovative Supervisor’s Tool Kit consisting of Implementation Guide, Reinforcement Guide, Data Reports, Remediation Guide and Huddle Guides helps ensure results are achieved and sustained
  • Accelerates implementation, reinforces key concepts, and enhances remediation efforts all in support of sustainable improvements in patient satisfaction scores
  • Coaching and weekly status reviews utilizing the diagnostics and supervisor's toolkits ensure improvement gains, sustainment, engagement and behavioral changes

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    Continuing Education Units  (CEU) Credit

    ANCC CEU Credit:  This activity has been approved for up to 5.5 Contact Hours.  Nurses should claim only the credit commensurate with the extent of their participation in the activity.

    Accreditation: This continuing nursing education activity was approved by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

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    Continuing Medical Education (CME) Credit

    AMA CME Credit: Hospital Physician Partners designates this enduring material for a maximum of 5.5 AMA PRA Category 1 Credit. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

    Accreditation: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Hospital Physician Partners and Xcelerated Learning Dynamics. Hospital Physician Partners is accredited by the ACCME to provide continuing medical education for physicians.

     

     

    Contact us today for more information or to request a demo.